Important to Know
If our customers aren’t happy, then we’re not happy! To make sure our customers always have a positive Pottery with Soul experience, we’ve designed a generous, fair and transparent store policy. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Don’t hesitate to contact us with any questions.
What information do we collect and how do we use it?
Unless you tell us not to, we (“Pottery with Soul”) collect the following information about you (our “end user”) and your visits to our website and we use it like this:
Your name and email; either because you have signed up to receive updates and offers through our newsletter or because you have made purchase (either way, thank you for your support!).
If you have made a purchase you will also be sharing your address and payment information with us so that we can complete your order.
Details of the objects you have previously purchased from us so that we can make suggestions to you for other beautiful things we think you may like (this way we can make sure you will be among the first to know when the kiln gods have been kind).
Information about your recent visits to and how you used the website, so that we can make it as intuitive, simple and enjoyable to use as possible. We may also use this data to analyse broader trends in the usage of the website and help us understand how to improve. We do this using cookies, but only if you give us your consent by opting-in through the cookie banner displayed at the bottom of your screen.
How do we collect your data?
We collect your information when you:
Register online or place an order for any of our products or services.
Voluntarily sign up to receive our newsletter or marketing updates via email.
Use or view our website via your browser’s cookies.
What are “cookies”?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology powered by Wix.
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.
How is your information stored and how long for?
This website is powered by Wix and your information is securely stored through their platform and security functionalities. However, we are the ones responsible for how it is collected and used. You can read their Terms of Conditions here. https://www.wix.com/about/eu-payment
If you have purchased a product we will keep your information for up to 2 years and may occasionally email you with information we truly feel you may be interested in (shop updates after a particularly happy kiln opening, for example).
If you have signed up for our newsletter to receive information about the pottery with soul, we will keep your information safe and only use it to send you updates we genuinely think you would like to receive and care about.
You can, of course, opt-out and stop receiving these at any time, in which case your personal information will be immediately deleted from our database. To unsubscribe, simply click on “unsubscribe” in the footer of our newsletters or marketing emails or email us at firstname.lastname@example.org.
How is your information shared?
Your payment information will be securely processed via Stripe, a third party eCommerce Payment Processor which integrates with the Wix platform, in accordance with Stripe’s terms and policies which you can find here.
Wix transmits your complete payment information when you initially provide or update it only so that they can pass it along to the eCommerce Payment Processors we agree to use. Wix do not collect or store any of your payment information, and neither do we.
Other than your payment information, none of your other personal data or details will be shared with any third parties without your explicit consent.
Can I access my information? What are my rights?
The right to access – You have the right to request copies of your personal data at any time. Simply email us at with a subject access request and we will get back to you within one month.
The right to rectification – You have the right to request that we correct any information we hold about you which you believe is inaccurate, or to complete any information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data.